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Florence to end SeeClickFix subscription, move to town-owned code-enforcement platform
Summary
After a live demonstration, the council voted to discontinue the paid SeeClickFix service and adopt a town-owned code-enforcement reporting and case-management system that integrates with CAD/RMS, offers a public dashboard, and aims to improve transparency and save about $35,000 annually.
Florence — The town will stop using a paid third-party reporting service and transition to a town-controlled code-enforcement and complaint-management system that integrates with police CAD and the town’s records-management system, Chief Matt Thomas told the council on Feb. 17.
Thomas outlined work begun after he took over code-enforcement oversight: dividing the town into enforcement beats, routing citizen reports through dispatch to generate CAD numbers, and onboarding code officers into a records workflow similar to police reporting. He demonstrated a live submission flow that collects a complainant’s name and email (the system allows complaint details to be anonymous), provides category selection and photo upload, and produces a downloadable submission summary.
"This is town owned. We…
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