Atlantic City resident urges Division to investigate alleged $11,800 slot-machine win that was not paid

During the public-participation segment on Nov. 27, Carmen Turner, an Atlantic City resident of 14 years, told commissioners she confronted a slot-machine dispute at Bally's on Oct. 4 after a machine displayed a large win but paid only $20. Turner said a slot attendant and supervisor refused to "run the cameras back" at the time and that she submitted a certified complaint to the Division of Gaming Enforcement (DGE) and had not received a substantive response as of Oct. 20.

Turner described witnessing the machine's screen fill with coins and said a companion had observed it as well. She said she later returned to the casino, was given a complaint form and mailed the certified complaint to DGE; the Postal Service receipt showed DGE received it on Oct. 20. Turner asked the commission whether the DGE had a process to investigate such disputes and whether she could expect a follow-up. Mary Jo Flaherty of the Division (present remotely) said she had not yet received correspondence but invited Turner to provide copies of her paperwork to division representatives at the meeting and said the Division would investigate the status and the security of the machine.

Commission staff clarified that complaints about gaming operations are handled by the Division of Gaming Enforcement and said the commission would refer Turner's matter to the Division. The Division said it would review the receipt, secure the machine where necessary and follow up with Turner.

Turner also raised broader concerns about slot-machine reliability and casino practices affecting player points and tier invitations; the Division agreed to review her specific complaint and to follow up with her directly.