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Cobb County 911 center earns triple ACE accreditation, cites high call volume and staffing needs
Summary
Cobb County's emergency communications center said it earned "triple ACE" accreditation—medical, fire and police dispatch—and handles roughly 800,000 calls a year with an authorized staff of 160 and some vacancies; officials said they are piloting AI for training and hiring.
Cobb County's emergency communications director, Melissa Alterio, said the county's 911 center recently achieved "triple ACE accreditation" from the International Academy of Emergency Dispatch, covering emergency medical, fire and police dispatch disciplines.
Alterio said the accreditation recognizes the center's quality-assurance processes, such as random call review and staff education. She described a program of continuous improvement:…
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