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Cobb County finishes transition to next-generation 911, adds video, text and faster caller location
Summary
Cobb County's emergency communications director said the county completed a 2025 migration to an IP-based ESI Net and a cloud phone system that shortens call connection time by about eight seconds, improves location accuracy, and supports text- and video-to-911.
Melissa Alterio, Cobb County's emergency communications director, said the county completed its transition in 2025 to next-generation 911 on an IP-based network called ESI Net and added a cloud phone system that supports text and live video for callers.
The move, Alterio said, shortens the time it takes a caller to connect to dispatch by "approximately 8 seconds" and improves location accuracy, an advance she contrasted with older analog systems.…
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