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Ferguson supervisors debate Citizens Request Portal, FAQ vs. AI and a public board work plan
Summary
At a Nov. 12 special meeting, Ferguson Township staff proposed a framework for managing constituent inquiries and developing a public board work plan. Supervisors debated portal responsiveness, an FAQ page versus AI search tools, and suggested a prioritized short list or a five‑year view aligned with the CIP and STAMP recommendations.
Township staff presented a preliminary framework on Nov. 12 to manage resident inquiries, encourage use of the Citizens Request Portal and develop a publicly prioritized board work plan. The manager framed the item as responsive to comments at a prior meeting and said staff wants clearer processes so constituents receive timely, appropriate staff responses.
The manager told the board the portal is the recommended tool but acknowledged there are times when supervisors want to facilitate on behalf of constituents, citing technology access constraints and sensitivity of some matters.…
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