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Dearborn Heights studies Neptune 360 portal to give residents hourly water-usage alerts
Summary
City staff and a Ferguson Waterworks representative demonstrated Neptune 360, a resident-facing water portal. Councilors asked about the roughly $30,000 annual estimate, senior access, compatibility with new meters and BS&A cloud billing, and directed staff to study cost-saving options.
Steve Daniel, sales representative for Ferguson Waterworks, told the Dearborn Heights City Council at a Feb. 24 study session that Neptune 360 can show residents hourly meter reads, allow multiple-account management and send customizable alerts by email or text.
“We have the ability to see down to the hourly on all of the usage for the residents,” Daniel said during a live demonstration of the portal’s dashboard, which displays account numbers, daily averages and selectable graph views.
Council members pressed staff on cost and logistics. Speaker 3 cited a controller estimate of about $30,000 per year; Speaker 1 summarized that as roughly $1.33 per household annually. Staff said the precise contract number was not before the council that night and that the anticipated expense would come from the…
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