Board advances Hub Nashville complaint intake form, requests poster redesign and bilingual materials

The complaints subcommittee reported progress on a complaint intake form and related outreach materials hosted on Hub Nashville and requested several straightforward changes before launch.

Miss Barnett told the board the subcommittee reviewed the draft Hub Nashville intake form and a safety poster. The subcommittee asked that the complaint category box allow multi-select choices (so users can indicate more than one category), that links to external agencies be moved to a landing page after submission so complaints are not diverted before being filed, and that the poster be reviewed by a graphic designer for legibility and accessibility. "Our only request was that the poster, we're gonna see if we can run it through a graphic designer just to kind of make sure that it is compliant with, you know, fonts and blah blah blah, to make sure that it's easy to read," Barnett said.

Trey demonstrated the Hub Nashville test environment and said the intake draft includes categories for compliance, contracts, discrimination, wage theft, safety and other; it allows anonymous submissions and the upload of supporting files. Trey said the board contact email for intake is ccbhub@nashville.gov and that the subcommittee and staff will work with Hub Nashville to implement multi-select categories and the requested design changes. The subcommittee also requested Spanish-language posters; Trey said materials will be produced in Spanish and English.

The board asked staff and the consultant to develop an SOP that assigns urgency tiers to complaints and to return to the subcommittee with a proposed response protocol at the next subcommittee meeting and the March board meeting. No formal vote was required to advance the draft form; staff will coordinate the requested technical and design changes in the Hub Nashville test environment.