Director reports Comms Coach AI training, certifications and RapidSOS plans
The ECC director reported adoption of "Comms Coach by GovWorks" for AI-based training and QA, cited an award at the Indiana Digital Government Summit, listed staff certifications, and said the center aims to deploy RapidSOS and a new voice recorder this year.
The full story
At the inaugural Jefferson County 9-1-1 Advisory Board meeting, the center's director described recent technology and training upgrades intended to strengthen dispatcher performance and incident response.
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