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Board adopts outreach goals: expand school outreach, revamp web resources and highlight consumer rights
Summary
The board approved objectives to host events for licensees and trainees, expand web information and outreach to underserved communities, and develop a communications plan to increase public awareness of mental‑health consumer rights and protections.
The board discussed and refined outreach and education objectives to improve how the agency communicates with licensees, applicants and the public.
Staff recommended hosting live events (in‑person or virtual) for educators, supervisors, licensees and associates to address licensure pathway concerns; members suggested explicitly including licensees, registrants and associates. The board also agreed to update the website to expand informational materials, create publishable videos and classroom‑ready presentations, and partner with organizations to reach students in underserved communities.
On public outreach, board members asked for a communication plan to inform consumers of their rights and protections and to explain how to file a complaint. The board discussed practical formats — one‑page explainers, infographics, short videos and newsletter summaries — and asked staff to develop tasks to gather stakeholder feedback and to return measurable outreach activities.
Members emphasized that outreach materials should be accessible and tailored for different audiences (applicants, licensees, consumers) and recommended a formal feedback loop so stakeholders know how their input influences policy.
