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Board hears update on billing system and Warmth assistance program
Hastings Utility Board · November 13, 2025
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Summary
Staff reported the new utility billing software is operating more smoothly than the old system and outlined the Warmth program, which collects donations year-round for Hastings Utilities customers and distributes funds via the Salvation Army between Dec. 1 and April 30.
Carl gave the board a brief update on the new utility billing system and the city’s Warmth assistance program at the Nov. 13 meeting.
Carl said the new billing software has fewer problems than the previous system and praised cross-department collaboration among customer…
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