Lifetime Citizen Portal Access — AI Briefings, Alerts & Unlimited Follows
Hardee County to launch Hardy 311 portal March 9 to streamline nonemergency service requests
Loading...
Summary
Parks and marketing manager Lacey Webb briefed the BOCC on Hardy 311, a Catalyst-powered portal launching March 9 that will let residents submit and track nonemergency service requests; staff described intake, departmental routing, oversight and plans to explore a future app.
Hardee County will roll out Hardy 311 on Monday, March 9, county staff told the board, creating an online front door for nonemergency service requests and a single, trackable way for residents to report potholes, high grass, code complaints and other routine issues.
“Residents will now have access to a direct simplified process for reporting non emergency service requests in real time with a real measurable response outcome,” Lacey Webb, Parks, Recreation and Marketing Manager, said while demonstrating the Catalyst Request 311 web portal the county approved in the 2025 budget. Webb said residents can upload photos and location details, and staff will receive automatic email notifications when requests are submitted and as they progress toward resolution.
Staff described how Hardy 311 will be handled operationally: submissions will generate a work order routed to the responsible department (public works, parks and recreation, code enforcement, etc.), Brandy will serve as the program’s intake hub and gatekeeper to ensure routing and follow-up, and the system will send progress and completion emails back to residents. County staff said the platform will provide internal dashboards for trend analysis and help support data-driven decisions at budget time.
Commissioners pressed staff on transparency and whether residents could see other people’s complaints. Staff replied that residents see only the requests they submit through their personal dashboard, though records are public and could be produced if requested. Webb said a mobile app is being evaluated but is not part of the initial launch.
The BOCC welcomed the service as a way to create accountability and reduce the number of direct calls to commissioners or county offices. Staff said they will publicize the portal on the county website and social media when it goes live.
Next step: Hardy 311 will go live March 9; staff will monitor submissions, produce metrics for the BOCC and explore a possible app in a later phase.
