DART project manager: November ridership dipped; program reports healthier KPIs and vendor RFP timeline
DART project manager Ryan McCutcheon told the McKinney transit board that November ridership fell (average monthly trips dropped from 15 to 12) but key performance indicators such as no-show rates improved; staff previewed an RFP and a planned vendor start date of Jan. 2, 2027.
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Ryan McCutcheon, project manager in service planning and scheduling for DART and manager of the MUTD shared‑ride service, told the board the Collin County Transit Program experienced a ridership decline in November linked to fewer weekdays and holiday travel. He said the program’s average unique rider trips fell from about 15 in October to about 12 in November and that even the program’s “super users” (those taking more than 50 trips) declined.
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