CapMetro updates HMIS pass program, consolidates fare media and advances tap‑to‑pay testing
CapMetro staff reported progress consolidating fare media, integrating fare purchase with the transit/UMO app, expanding retail reload outlets, improving HMIS pass fidelity with provider MOUs, and making technical and data changes to reduce lost cards; tap‑to‑pay roll‑out is delayed for additional security and financial approvals.
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CapMetro executives on Aug. 25 told the board the agency has made measurable progress on fare media consolidation, HMIS pass program fidelity and customer experience, while flagging remaining technical and operational work before a full tap‑to‑pay rollout.
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