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LCB presents plan to implement Governor's Executive Order on customer experience, citing wa.gov migration and plain-language goals
Summary
LCB communications staff told the executive management team they will move agency services to wa.gov, aim for WCAG 2.1 AA accessibility, and expand plain-language practices to meet Executive Order 2506 requirements.
The Liquor and Cannabis Board's communications team described steps to implement the governor's Executive Order 2506 on customer experience, emphasizing a platform migration to wa.gov, accessibility upgrades and plain-language standards.
Brian, who led the presentation, said the order requires agencies to move services off Secure Access Washington and onto wa.gov, and that the agency is securing transition slots with a target that all divisions move by 2028. He identified the tax-and-fee replacement project as a key integration element that the agency's tax team must build to meet wa.gov requirements.
Sam Wheeler, communications…
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