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Huntington County commissioners approve switch from CallWorks to VESTA for dispatch phone service
Summary
The board voted unanimously to replace the county’s unsupported CallWorks phone system with a VESTA system after a cost-comparison presentation by Dispatch Director Tim Allen, with commissioners saying the upgrade will reduce long-term costs and address service limitations.
Tim Allen, Director of Public Safety Dispatch, presented a cost-comparison and technical rationale for replacing the county’s CallWorks phone system, which he said will no longer receive updates and has few available technicians for support. Allen recommended moving to a VESTA phone system to improve reliability and reduce costs over time.
Commissioner Terry Stoffel moved to switch to the VESTA system; Commissioner Rob Miller seconded. The motion passed unanimously with a 2-0 vote. The minutes record the decision as an upgrade intended to reduce costs and replace an unsupported system.
The transcript does not include contract terms, implementation timeline, or a purchase price; those details were not specified at the Nov. 17 meeting and were left to follow-up by dispatch staff and county administration.
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