Austin Energy simplifies design‑and‑construction workflow, aims to shorten timelines for small projects
Austin Energy presented a six‑phase redesign of its customer design and construction process, an online portal for tracking, expanded service dispatch hours and metrics showing shorter intake and design times; staff said average across jobs is now about 12 weeks and meter installs average 1–3 days once assigned.
The full story
Brock Carter, vice president of Electric System Field Operations, told the Utility Oversight Committee Austin Energy has restructured its design and construction process into six phases (three design, three construction), introduced a three‑day feedback loop between design and construction teams, and launched an online portal to give customers visibility into where their applications are in the queue.
Sign up to keep reading.
Your free newsletter brings you what your city council, county, and school board discussed and decided.
Keep reading for free
Create a free account to finish this story and see the video, transcript and key details.
Continue with GoogleContinue with emailAlready have an account? Log in