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Brian Head council adopts amended Code Compliance policy emphasizing education-first approach
Summary
The council adopted Resolution No. 26-566 to amend the Administrative Code Compliance Policy, shifting language from 'code enforcement' to 'code compliance' and endorsing an "educate, educate, accelerate" approach; council also discussed complaint routing, 311 tracking, and personnel complaint channels.
The Brian Head Town Council voted 4-0 on March 10 to adopt an amended Administrative Code Compliance Policy that replaces the phrase "code enforcement" with "code compliance" and prioritizes education and transparency.
Town Manager Bret Howser presented the revised policy and described it as part of the town’s strategic emphasis on outreach: "We want to rebrand to an 'educate, educate, accelerate' approach," he said, outlining steps to introduce staff via social media and improve the town's 311 tracking system for complaints.
Council discussion focused on complaint routing and oversight. Council Member Logan Cruz asked whether council members should receive complaints directly to provide citizens with an alternate pathway to raise issues; Howser cautioned about legal risks of publicizing unsubstantiated complaints but proposed semiannual summary reports to the council and 311-based transparency for tracking. "For personnel complaints there is a chain of authority," Howser said, noting the need to balance transparency with personnel procedures.
Builder and resident Mike Childs, who earlier described feeling "harassed and bullied" by previous code actions, said meetings with council members helped resolve his concerns and that he was prepared to withdraw a pending lawsuit. He urged a clearer complaint process so citizens could take concerns to elected officials when they feel unheard. "Having one person serve as 'judge, jury, executioner, and rule-maker' is problematic," Childs said.
Troy Benson, representing the Missing Voice Committee, said the committee’s intent is to create a conduit for complaints to reach council when staff-level channels have failed. Mayor Clayton Calloway cautioned against overcorrection, urging measured steps rather than swinging the pendulum too far.
Motion: Council Member Larry Freeberg moved to adopt Resolution No. 26-566 amending the Administrative Code Compliance Policy; Council Member Duane Nyen seconded. Action: Motion carried 4-0-0.
Staff said next steps include implementing 311 tracking with summary reporting to council and clarifying procedures for personnel-related complaints.
