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Committee upholds removal of Bob's Towing from Appleton towing rotation after audit and dispatch audio
Summary
The Safety & Licensing Committee voted 3–0 on March 25 to recommend upholding the Appleton Police Department’s removal of Max Towing LLC (Bob’s Towing) from the city’s towing rotation after police presented an audit of missed calls and recorded dispatch calls showing confrontational interactions by a driver; owner Keith Ristow apologized and said he has taken corrective steps.
The City of Appleton Safety & Licensing Committee voted 3–0 on March 25 to uphold the Appleton Police Department’s decision to remove Max Towing LLC, doing business as Bob’s Towing, from the APD rotating tow list following a police audit and multiple dispatch recordings the department said demonstrate unprofessional conduct and inconsistent availability.
Lieutenant Ostermeyer and Sergeant Beese explained the department’s review of calls and conduct. Sergeant Beese summarized an audit showing Bob’s was offered 42 tows and responded to 22, a roughly 52% acceptance rate, and said that other vendors responded at higher rates. Beese also played dispatch audio in which the department’s telecommunications staff reported repeated lengthy,…
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