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Ginnie Mae previews modernized reimbursement‑claims module, outlines who can submit and how
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Summary
Ginnie Mae demonstrated a new GMC request module for multifamily reimbursement claims, describing a three‑step submission process, two user roles (basic user and authorized signer), account token requirements, and in‑system correction workflows to replace email exchanges.
Natalina Kolodrovic, a member of the Ginnie Mae central project team, demonstrated a new request module in Ginnie Mae Central (GMC) that will centralize and modernize multifamily reimbursement‑claims submissions. The module is accessed via the My Ginnie Mae portal and supports a three‑step submission: mortgage/pool information, FHA claim and liquidation documentation, and banking information.
Natalina said the module separates two user types: "a basic user will be able to initiate the reimbursement claim request and enter the information regarding the claim. However, they will not be able to submit to Ginnie Mae." She added that "each organization must have an authorized signer who is on the HUD 11‑7‑02 to certify and submit the reimbursement claim to Ginnie Mae." The authorized signer retains the rights of a basic user and can complete the entire submission end to end.
Ginnie Mae staff said the module is intended to replace much of the prior email‑based exchange. "If you submit something and then Ginnie Mae may send it back for corrections," Natalina said, "you will get a notification that your claim is requiring corrections" and the required fixes will be tracked in the system rather than handled by email.
The demo used a mock organization (Chesapeake Mortgage) to show the interface. Presenters showed where to enter issuer and pool numbers, where to upload FHA transmittal letters and final settlement statements, and how to populate required fields such as the 1% of UPB, partial and final interest amounts with dates, the liquidation schedule (HUD 11‑7‑10e) and banking details. After a user completes the three steps, an authorized signer reviews, signs, certifies, and submits; the request then appears on the user’s GMC home page with a status such as "In Ginnie Mae review."
Presenters also reviewed entitlement and account management rules: functional roles that already grant access to related GMC modules have been updated to include reimbursement‑claims entitlements; accounts will lock after 90 days of inactivity and be disabled after 12 months; and soft tokens must be set up within 30 days of receiving a role or the role may be revoked.
The session concluded with links to training materials posted on Ginnie Mae’s website, including a modernization bulletin, quick reference cards for common scenarios, and a user manual. Presenters encouraged attendees to contact their organization admin to obtain necessary roles or to email the support address listed in the training materials for further help.
The training recording and slides will be posted to ginniemae.gov when available.
