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San Jose staff walk residents through 311 website, app and phone options
Summary
City of San Jose staff explained how residents can use the San Jose 311 website, mobile app or phone line to report non-emergency problems, how reports are routed, language support and the dashboard for tracking requests.
Chelsea Passage, Public Information Manager for the City of San Jose, opened a public webinar explaining how residents can use the city's 311 service to report non-emergency issues such as illegal dumping, graffiti, potholes, abandoned vehicles, and streetlight outages.
Passage said there are three primary ways to submit requests: the San Jose 311 website and dashboard, the 311 mobile app (App Store/Google Play), or the phone line. "Hai là, có thể tải phần mềm và cái ứng dụng ba trăm mười một trên điện thoại thông minh của anh chị... Thứ ba là có thể gọi ba nghìn tám trăm mười một" (describing web, app and phone options), she said, and encouraged residents to…
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