L&I plans phased hiring and system modernization to lower adjudicator caseloads
L&I leaders said the agency will begin hiring to reduce claim-manager caseloads toward the JLARC-recommended target of 141 cases; they discussed a phased approach (fiscal note referenced up to ~150 adjudicators), proposed a WCAC subcommittee to advise on metrics, and emphasized the Wixom/WATEC modernization project as a supporting priority.
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Agency leaders told the advisory committee that reducing claim-manager caseloads is central to improving outcomes and that the new access-to-care legislation gives the department expanded hiring authority.
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