Utilities office outlines text‑to‑pay, Notify system and meter projects; modest rate increases noted
Utility staff described rollout of an automated Notify outage/route messaging system, expanded text‑to‑pay functionality, ongoing meter and AMI projects and modest utility rate increases (water +3% in September; sewer +5% in July).
The full story
City utility staff updated the commission on billing, customer service and infrastructure work, including a new automated notification system and progress on meter projects.
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