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Cabarrus County paratransit drivers and riders describe safety, care and daily challenges
Summary
Drivers and riders spoke about the emotional and practical aspects of Cabarrus County paratransit service, detailing wheelchair loading procedures, use of tablets and radios for dispatch, and why many find the work rewarding despite weather and stressful moments.
L'oreal McCoy, a meeting participant, said she switched from hotel work to driving after meeting a driver at a gas station and applying for the job; "I love it," she said, adding that getting her truck helped her feel ready for the role.
Jamie Smith, a meeting participant, described the qualities she believes define a good driver: "A good driver is someone that has compassion, that that has care for people, and just love their job and love what they're doing." Several drivers said empathy and patience are as important as technical skill when transporting people with medical or mobility needs.
Drivers and a rider shared practical details about daily operations and safety. "On every van, we have a tablet," L'oreal McCoy said, describing how devices provide manifests and show pickups and drop-offs. Drivers also use…
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