Cherokee County DSS asks board to back negotiations for improved NEMT services
DSS Director Amanda McGee described limited NEMT availability (Mon/Wed/Fri after 10 a.m.; return by 2 p.m.) and an outdated referral system causing client and staff frustration; the board supported negotiating better booking/tracking technology and expanded hours or switching vendors.
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Amanda T. McGee informed board members that the county's non-emergency medical transportation (NEMT) contract is limited in days and hours, serving clients only Monday, Wednesday and Friday after 10:00 a.m. with a required return to the van by 2:00 p.m. She said the referral and trip-booking process is antiquated and inefficient, causing client drop-offs, staff frustration and wasted staff time.
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