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Mantua council approves Polaris utility-billing system; implementation to align with budget timing
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Summary
The council approved switching the town's utility-billing software to Polaris, directing staff to coordinate implementation timing to minimize operational disruption (targeting alignment with the fiscal year or staff convenience).
Mantua Town Council voted to adopt the Polaris utility-billing system to replace the town's current provider, citing streamlined billing, multi-user access and integrated online payments.
A staff presenter described Polaris features including multiple user accounts, express bill pay, PCI-compliant payment handling and the ability to migrate historic billing data to the new system. Council debated timing and agreed implementation should align with fiscal and operational needs; members suggested implementing by July 1 or later in 2026 or 2027 to ease conversion and training.
The motion to adopt Polaris passed; staff will coordinate vendor conversion timelines and training and return with an implementation schedule that minimizes interference with regular meter-reading cycles and the town's bookkeeping calendar.