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Council approves switch to CivicPlus for payment processing to avoid extra annual fee
Summary
Council approved R26-017 to adopt CivicPlus for payment processing; staff said the change avoids a $2,200 annual fee and CivicPlus agreed to pay a one-time fee for three payment terminals used by city offices.
The council approved resolution R26-017 to adopt CivicPlus for the city's online payment processing and in-office terminals.
Speaker 8, a staff member presenting the proposal, said CivicPlus is updating its system and that staying with the previous vendor would have incurred an additional $2,200 annual fee. Speaker 8 said staff reviewed transaction volumes and concluded it made financial sense to switch to CivicPlus, which also agreed to pay the one-time fee for three payment terminals the city will use in its offices.
Speaker 8 said the city had previously used other processors for credit-card transactions and dispute handling. After staff review meetings with CivicPlus (including Kristen and Carrie), staff recommended the switch. The council moved, a voice vote was taken with members answering "Aye," and Speaker 2 announced the motion passed. The transcript does not include a roll-call tally or names attached to each vote.
Next steps: staff will coordinate the contract change and terminal deployment with CivicPlus and update the council and public on implementation issues such as transaction fees and dispute procedures.
