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Little Elm staff demonstrate new council-request tracker built on monday.com
Summary
At a Dec. 2 Little Elm council workshop, staff demonstrated a monday.com-based portal to log council and constituent requests, assign responsible staff, and auto-calculate days-to-complete; the tool is intended to supplement resident-facing MyGov, improve historical tracking, and provide KPIs for response time.
At the Little Elm town council workshop on Dec. 2, staff demonstrated a new council-request tracking system built on monday.com intended to log incoming requests, assign them to a staff member and record request and completion dates to produce response-time KPIs.
Town staff member Colin showed council members a blank version of the portal, explaining that each request will include status, request date, assigned department and a completion date so the system can auto-fill “days to complete.” "Right here is…
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