Staff member reports Tyler Technologies rollout on track; major data migration set for May

A county staff member said the Lee County implementation of a new Tyler Technologies case-management system is progressing as planned and remains "on track" for a targeted February 27 go-live, with a major data migration scheduled for early May.

Amy, a staff member who presented the update, told the Public Safety and Services meeting that project work has focused on documenting current business practices, implementing them in a test environment and reviewing results. "So far, so good," she said, while acknowledging a few "hiccups" that the team is addressing.

Amy said the project team ran an executive review in March and will provide vendor staff with county forms in April to test how data exports and form fields appear in the new system. The county plans a large data push at the beginning of May to move records from the existing system into the Tyler environment.

When a board member asked about vendor support after go-live, Amy said vendor representatives have been on-site and available by Zoom, often four days per week since late January, and that the county relies on a project manager (Brian) to coordinate fixes and troubleshooting. She said support typically includes screen-sharing and in-person walkthroughs so staff can see how processes operate in the new platform.

The update included no specific contract dollar amounts or a firm, documented cutover weekend in the record. The staff presentation described planned steps and training but did not list final acceptance milestones or post-launch service-level agreements in the meeting transcript.

The county did not record any formal motion or vote on the project during the meeting; the project update was presented for information and discussion.