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Upland unveils 'Upland Connect' app to let residents report potholes, code issues and track service requests
Summary
The council heard a demonstration of a new citizen engagement app called Upland Connect that lets residents submit geolocated service requests (potholes, code issues), track tickets, receive push notifications and access city services; staff emphasized integrated reporting and no cost to users.
Upland officials on May 11 introduced Upland Connect, a new citizen engagement app designed to let residents report public‑works and code enforcement concerns with photos and precise geolocation, track the status of service requests, and receive push notifications and city updates.
City staff presented the app and described the goals as improving responsiveness, visibility and operational insight across departments. Kevin Strauss, VP of sales at GoGov (the vendor working with the city), walked council members through a…
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