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Columbia County committee approves $38,000 two-year chatbot services contract
Summary
The Community Emergency Services Committee approved a budgeted two-year, $38,000 services agreement with a vendor identified in the transcript as “Rep” to add a chatbot to the county website that can surface videos and escalate to email/phone or a live agent; staff said the vendor provides usage reports to measure ROI.
The Community Emergency Services Committee on [date] approved a budgeted two-year, $38,000 services agreement with a vendor identified in the transcript as “Rep” to deploy a website chatbot for Columbia County.
Cassidy Harris, identified in the record as the county’s public relations director, told the committee the chatbot will do more than answer simple prompts: "based off the topics [the…
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