UNCW faculty presents data showing inconsistent DART service and urges Wave Transit fixes
Dr. Steve Zinder presented data from 40 DART reservations for his daughter showing only 52% of trips were within the scheduled window, three no‑shows, early arrivals up to 90 minutes, and ride durations ranging widely; he urged Wave Transit to improve scheduling and encouraged presenting findings to the Wave Transit Board.
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Dr. Steve Zinder, a UNCW faculty member who said he was speaking only as a parent, told the council his daughter — a Wave Transit DART rider — has experienced unreliable service. He presented two months of ride data (40 reservations) and said 21 of 40 rides (about 52%) arrived within a 15‑minute scheduled window. He said some arrivals were 25 minutes late and, on three occasions, drivers arrived 90 minutes early; three trips were no‑shows.
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