Enterprise council presses for digital overhaul after multi-year problems with Tyler Technologies
Council spent its work session examining persistent delivery failures from Tyler Technologies and directed staff to pursue alternative vendors, order cybersecurity reviews, and consider a temporary project manager and steering committee to speed a city-wide IT modernization.
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Council members and staff spent the bulk of a work session exploring a citywide digital transformation after repeated delays and functional problems with the city’s current vendor, Tyler Technologies. Staff said Tyler deployed servers about a year ago for the city’s new resident-access portal but has not delivered a fully functioning product; staff reported numerous errors and no reliable timeline from the company and said Tyler later quoted about $583,000 for additional modules to attain the features the city expected.
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