Waterloo moves to Locus 8 software, adds customer portal and digital billing tools
City staff reported completing initial Locus 8 training for utility billing and front-desk staff and outlined plans for a customer portal, bill-scanning to reduce manual entry, receipt printers, timekeeping rollout and possible outsourcing of bulk mailings to cut postage costs.
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City officials told the utility board they have begun rolling out Locus 8, a new utility-management platform intended to modernize billing, payments and staff timekeeping.
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