Fort Worth officials, firefighters press for changes after spike in workers' compensation denials
City HR Director Kristen Smith outlined the workers' compensation program and the city's reliance on a third-party administrator; firefighters and multiple council members said denials and delays have risen recently and urged stronger internal oversight and network expansion.
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Kristen Smith, the city's human resources director, told the Fort Worth Public Safety Committee on April 7 that the city averages roughly 1,500'1,700 workers' compensation claims a year and participates in the Texas workers' compensation framework overseen by the Texas Department of Insurance. She described the city's network of providers, nurse case managers and a third-party administrator, Sedgwick, that manages claims and reporting.
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