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Concord light plant rolls out time-of-day billing; staff report fixes, credits and ongoing solar-customer concerns
Summary
Concord Municipal Light Plant began billing under a new time-of-day rate (rates effective April 1; first bills mailed May 8). Staff reported successful technical migration and 99.7% interval reporting but said a small number of billing/display errors — including solar-graphing and second-meter unbundling — will be fixed and some customers will receive credits; staff will monitor impacts on solar customers and return with further analysis.
Concord Municipal Light Plant (CMLP) staff told the board May 13 that the utility has begun billing customers under a new time-of-day rate structure. The new rates took effect April 1 and the first paper bills from the migration were mailed May 8, covering roughly 3,500–4,000 customers in the initial batch.
Directors and staff said the technical migration required new hourly meters, a new meter-data-management system and an upgraded billing ERP. Director Jason explained that the project included large-scale data migration work and some configuration limits in the vendor systems, but that staff were able to complete the rollout after extensive testing and effort. “It was a herculean effort,” he said, and staff thanked customer-service and billing teams for the implementation work.
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