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Cornish moves to new utility-billing system; council OKs phone for meter reader
Summary
Cornish officials said they will switch to the gWorks billing system, notify customers that July bills will appear different, and will purchase a used iPhone for the meter reader to run meter-reading software; staff will manually correct one inaccurate customer bill.
Madi Smith, Cornish town clerk, told the council on May 6 that the town will transition its water-billing operations to gWorks and will send a notice with June bills to warn residents that July statements will look different under the new system.
Smith said the town is coordinating the migration and asked whether gWorks provides a sample notice the town could use. The council asked staff to confirm whether gWorks supplies a template and otherwise proceed with outreach to customers.
On the mechanics of meter reading, Smith said Jay Williams asked the town to buy his used iPhone 13 for $150 so he can run Itron’s meter-reading software (Itron supports iPhone 11 or newer). "If it’s an upgrade that would make the process easier then it would be a good idea," Councilmember Christopher Buxton said; Smith said she will have a check printed at the next meeting and will work with Itron to install the software.
Smith also reported ongoing work on individual account issues. She said a bill generated for Sam Owen showed inaccurate usage; after discussing the matter with a CORE representative, the council directed staff to manually edit Owen’s May bill to show the base rate, a smaller usage charge, garbage/landfill fee and the 911 fee.
Smith and Mayor Matt Leak also discussed repeated SLFRF emails both had received and asked staff to check whether the town has a login and to gather more information about the messages.
The town did not record a formal vote to adopt gWorks on May 6; council members expressed support for the transition and directed staff to continue implementation steps, including customer notification and coordinating the meter-reader device and software.
