DeKalb committee hears E‑911 NextGen progress as commissioners press for interpreter and callback data
DeKalb County's 911 presenter outlined staffing gains, accreditation and a NextGen 911 rollout that improved answer rates to about 81%; commissioners requested follow-up data on interpreter transfer times and abandoned-call callbacks after a local incident raised concerns.
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Miss Wang, the presenter for DeKalb County's 911 center, told the county committee that the center has filled 116 of 137 funded positions and achieved a series of recognitions after the county launched a NextGen 911 system on Nov. 19, 2025.
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