Springfield City Commission reviews new SpryPoint utility billing system

May 28, 2026

City staff demonstrated SpryPoint's customer portal and billing modules, citing reduced manual processing, faster payment posting and a roughly $1.2 million implementation cost over the first five years; commissioners asked about public help sessions and approved closing the work session.

The full story

The Springfield City Commission heard a work-session demonstration of the city's new SpryPoint utility billing software, which staff said replaced a text-based system used since the 1990s and went live in December.

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