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Midway rolls out Asset Essentials ticketing as public-works tool
Summary
City staff said Midway will enroll council and commission members as "requesters" in an Asset Essentials ticketing system so elected officials can photograph problems and submit tracked tickets to public works, improving response and accountability.
Midway officials announced they will enroll council and planning-commission members in an asset-management tool so those elected and appointed members can submit and track public-works tickets.
"We signed up for a program called Asset Essentials," a council member said, describing how participants will be made requesters and can upload photos to submit issues such as broken streetlights, missing signs or other maintenance items. Staff described a workflow: tickets enter a queue, are assigned by public-works lead Jeff, and are routed to crew members for action.
Speakers gave examples: a contractor once damaged a streetlight, and the city coordinated repairs and insurance billing; other small repairs were completed within hours after ticket submission. "I sent him a request. Jeff came over within an hour," one participant said, underlining the faster response the computerized queue enables.
Staff described that the new tool will make assignments visible to crews and help manage a long to-do list. "They are assigned by Jeff," a council member said, adding the daily public-works queue helps crews pick up tasks and close items more efficiently.
Officials did not present cost or contract documents during the session, and no formal vote or budget action was taken. Participants were told they will receive training or a demonstration (Nolan or other staff will lead a how-to session) and that the tool will be used to track turnaround and accountability for public-works requests.
