Library presents Department Development Plan metrics: more than 1,200 Innovation Center visits and expanded digital services
Library staff reported annual metrics tied to the Department Development Plan: 837 one-on-one help sessions, 166 literacy classes reaching 802 people, and 195 Innovation Center sessions with 1,219 visits, and explained how these figures align with the city strategic plan and budget reporting.
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The Worcester Public Library reported annual performance metrics tied to its Department Development Plan, documenting expanded digital and literacy services over the past year.
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