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Commission authorizes switch to cloud-hosted Tyler system amid IT redundancy concerns
Summary
Clewiston commissioners approved Resolution 2024-037 to move the city’s Tyler Technologies software to a cloud-hosted solution (not to exceed $32,946 annually), with staff saying the change will improve backup, redundancy and remote access; commissioners approved the amendment after staff described costs and operational benefits.
Clewiston’s City Commission voted June 17 to authorize an amendment to the city’s Tyler Technologies enterprise agreement to adopt a cloud-hosted solution, not to exceed $32,946 annually. The motion passed on a voice vote after a presentation by staff.
Mayor opened the item and asked IT staff to explain the change. Randy (city staff identified by the mayor) said the contract would move on-site Tyler servers to Tyler’s cloud (hosted on Amazon Web Services), which would provide off-site backups and reduce the risk of local outages due to power losses or physical damage. "If anything happens, if we get a roof leak in this building and it's dripping all over our server, which could very well happen, we might be out of luck for at least a little bit of time until it gets our backups in place," Randy said, arguing the cloud migration would increase operational resilience and provide remote access for directors.
City staff explained the financial impact in plain terms. The presentation said the city currently pays about $38,000 per year for Tyler services and that the proposed cloud subscription would change the annual billing; staff described a reduction of $9,000 from an earlier quoted figure but also described a net annual increase compared with current costs. Commissioners asked clarifying questions about scope (the migration covers Tyler modules including utilities billing and the general ledger, but not necessarily the citywide file drives) and about whether other systems could be migrated later.
Commissioner Gardner moved to approve Resolution 2024-037; the motion was seconded and carried. Staff said implementation will coincide with the renewal cycle so there will be no separate implementation charge built into the current year’s budget. The commission also discussed possible future extensions of cloud services to other city systems pending further pricing and evaluation.
The resolution authorizes the mayor and city manager to execute the amendment and sets the contract ceiling. The commission’s action was procedural authorization; specific implementation details and any future contract amendments will be handled by staff and returned to the commission as required.
