Utility board tables resident's request for bill credit, plans policy study
A resident asked the Utility Board for partial credit on an unusually high bill she attributed to a running toilet. The board discussed past practice and consistency concerns, then voted to table the individual request and hold a study session to develop objective relief criteria.
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Mrs. Rodriguez of 1401 Matson asked the Utility Board on June 2 for partial credit after receiving a bill she said was several hundred dollars above her usual charge because a toilet ran for an extended period. "I did everything they told me to do," she said, explaining she reported the issue, had a service ticket opened and submitted a written request to staff.
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