IT project update: payroll live, auditor flags missing reports; county advances AI pilots, accessibility conversion and records projects

DuPage County’s Technology Committee received a broad update on IT projects on June 2, covering payroll/ERP work, accessibility efforts, AI pilots, records modernization and service automation.

Payroll and ERP planning: Staff reported the Dayforce HR/payroll implementation went live April 3 and that five corrections were required but "we pay over 3,000 people. So, no one was actually missed." Phase two — recruitment, performance management and document management — began the week of the meeting and is expected to take about six months. Staff said a finance-side RFP will go out in the fall for the larger ERP financial implementation and warned many vendors are moving on-premise clients to SaaS by 2030, so the county is trying to build sufficient runway.

Auditor concerns: An auditor asked that the minutes reflect the auditor’s office is not yet receiving routine reports that were available from the prior system (for example, starter and leaver reports and the ability to run historical rollbacks). Staff acknowledged the problem and said they are working with vendor A4 to address the missing reports; the committee agreed that a steering committee representing stakeholder departments should review the finance RFP before it is issued.

Accessibility and records: Staff said the DOJ web-accessibility compliance deadline was extended to April 2027, giving the county time to complete conversions. The county deployed an outside vendor tool to convert very large PDFs into HTML and put the first converted documents live; staff described the new pages as more accessible and easier to search than static PDFs. Staff also said accessibility training is available via the county LMS and a compliance dashboard is in development.

AI pilots and governance: IT said it launched a Zendesk chatbot on the public website to help users find information faster and is testing three proofs of concept with Microsoft (Copilot), Google (Gemini) and Anthropic. Staff said Copilot testing used a limited number of licenses (about 30) and so far performs basic tasks; license cost was discussed (roughly $300 per user per year). The committee will hear a Gartner briefing on AI at the next meeting at the request of the chair. The county also formed an AI task force of IT and business users and advertised a paid AI internship that attracted many applicants.

Records-management and service projects: Staff said the county selected Mark43 for a new police records management system for a consortium of about 30 agencies and is negotiating terms, with implementation expected to take 15–20 months; the current contract ends June 2027 so an overlap of systems is likely. The reporter's office will move from Fiddler to Medici (target Dec. 1). The county is implementing a FOIA tracking tool (Just FOIA) with a summer 2026 go-live and will roll out a Zendesk-based platform on June 15 to automate community-services requests and route them using AI.

What happens next: staff will return with procurement documents and implementation schedules; the auditor’s request for a steering committee review of the finance RFP was noted for follow-up, and the next committee meeting will include a Gartner AI briefing.