Keystone previews AI-powered hotline to speed short-term rental complaints
Town clerk Maddie Selu showed a demo of a new AI-assisted STR hotline that will triage complaints, prompt users on whether to contact HOAs or emergency services, and route notifications to responsible agents via text, call or email; staff said citation actions will still require human follow-up.
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Keystone town clerk Maddie Selu on Thursday previewed a new short-term rental (STR) complaint hotline that staff say will triage incoming reports, help callers identify the correct contact, and deliver faster notifications to responsible agents.
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