Madison County officials report phone-system migration problems, plan mailing to residents

Mar 9, 2026

IT staff told the committee that migrating the county phone system left several numbers controlled by the FCC and unportably tied to the legacy provider; officials will mail residents about number changes and plan a fuller briefing on next steps.

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Madison County IT staff told the county committee that a recent migration away from legacy PBX service left some phone numbers under external control and could not be ported to the new vendor.

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