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Northfield officials raise concerns about Cloudpermit software while contract obligations remain
Summary
Service and Building & Zoning staff told council the Cloudpermit permitting system failed to deliver expected functionality; law director said the Village is in a five-year contract with three $5,000 annual payments still owed and will contact the vendor.
Council members discussed dissatisfaction with the Cloudpermit permitting software at the April 24 meeting and heard that replacing it will carry additional cost while contractual obligations remain.
Service Department Superintendent Jason Walters said Building and Zoning staff, residents and contractors are unhappy with Cloudpermit and that "what was promised is not what his Department received." Law Director Brad Bryan told council the Village entered a five-year contract in 2022 and that three yearly payments of $5,000 remain owed. Bryan said he has been asked to reach out to Cloudpermit to address performance and contract concerns.
Walters asked council whether it preferred the Service Department purchase a different system now or have Finance Director Jennifer Potvin include the equipment in an upcoming appropriation amendment; council directed that the new prices be reflected in the next appropriation amendment. Bryan did not report any immediate legal remedies; he said he will contact the vendor as a first step.
Council did not vote on a vendor change at the meeting, and no timetable for replacement or for a written vendor response was recorded in the minutes.
