Star Valley Ranch moves to shore up water system after SCADA outage

Sep 24, 2025

Town Administrator Aitken told the council a SCADA outage left tanks nearly empty; the town authorized battery-backup purchases, will install a new SCADA program, and ordered flow meters and chlorine lines as part of a multiweek recovery and resilience plan.

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Town Administrator Aitken reported at the Sept. 24 work session that a recent SCADA outage and backup failure left the town’s water tanks nearly empty and prompted an immediate operational response. Aitken said the outage occurred the previous week and generated no automatic alerts; crews discovered low tank levels when Public Works Director Zack Edwards opened the tanks on Saturday. Possible causes identified were a router problem, an internet outage, a Microsoft update, or lightning; the town’s battery backup also failed.

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