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Board directs cost review after problems with TownCloud software rollout
Summary
The Board of Assessors heard that the TownCloud municipal software rollout has been more complex than expected. The board directed the clerk to gather cost estimates for continuing versus discontinuing TownCloud and to schedule a follow‑up meeting with vendor representatives.
The Board of Assessors on July 29, 2025, was told that the TownCloud municipal software implementation intended to replace TRIO and QuickBooks has encountered greater complexity than anticipated, prompting the board to request further analysis.
Clerk Ethna L. Thompson said the TownCloud team has been responsive and supportive but that the transition "has proven more complex than initially expected." The board acknowledged the office is operating between systems and directed the clerk to gather cost estimates comparing continuing with TownCloud to discontinuing it and to schedule a follow‑up meeting with TownCloud representatives.
The clerk also noted special appreciation for a TownCloud staff member, Rhonda, whose assistance has been helpful during the transition. Board members did not take formal action beyond directing the clerk to obtain the requested cost estimates and arrange the vendor meeting.
The software is intended to replace the town's existing TRIO and QuickBooks systems; the clerk’s report emphasized the practical challenges of running services while both the old and new systems remain in use. No timetable or dollar amounts were provided at the meeting; the board asked for cost estimates and a vendor meeting to be reported at a future session.
The next regular Board of Assessors meeting is scheduled for August 12, 2025, where the clerk is expected to report back on the cost estimates and vendor discussion.
