Audit finds $8.5 million in lost reimbursements in HOPE homeowner program; controller urges process fixes
A city performance audit found late or error-filled reimbursement requests in the HUD-funded HOPE program resulted in roughly $8.5 million in lost reimbursements; the controller recommended timeliness controls, quality reviews, stronger user-access policies and a documented complaint-resolution process.
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City Controller Chris Hollins presented a performance audit of the Homeowner Assistance Program (HOPE) to the Budget & Fiscal Affairs Committee on July 30, reporting that the program assisted 731 homeowners after Hurricane Harvey and had a budget above $69 million funded by Community Development Block Grant (CDBG) disaster recovery dollars.
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