Town clerk reports Itron meter‑reading software corruption; council asks clerk to confirm reinstall terms
Town clerk Madi Smith told the council the Itron meter‑reading software became corrupted and Itron quoted $442/hour for recovery and reinstallation; the council asked the clerk to confirm whether a second reinstall will be charged and to proceed with a temporary installation if warranty work on the new computer is needed.
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Town clerk Madi Smith told the Cornish Town Council on June 3 that the town's meter‑reading software from Itron had become corrupted and the vendor could not recover the town's copy of the data. Itron informed staff that data migration and recovery are not included in the town's annual subscription and quoted $442 per hour for reinstalling the software, an effort the vendor estimated could take one to two hours.
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